24/7 Assist

Help, when you need it most.

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PEACE OF MIND, ANYTIME, ANYWHERE.

With our 24/7 Assistance Package, help is just one call away — whether you’re stuck on the roadside, facing a home emergency, or dealing with a personal crisis.

ON THE ROAD

  • Never stranded again: From flat tyres and dead batteries to fuel delivery and towing, we get you moving quickly.
  • Safe journeys guaranteed: Courtesy transport, car rental, and overnight accommodation options keep you on track when breakdowns happen far from home.

AT HOME

  • Emergency repairs, hassle-free: Whether it’s a burst pipe, faulty wiring, or a broken lock, qualified tradesmen are dispatched fast.
  • First hour covered: Call-out and first hour’s labour included — saving you stress and surprise costs.

HEALTH & MEDICAL

  • Immediate medical guidance: 24/7 access to doctors, nurses, and paramedics by phone.
  • Emergency response when it matters most: Ambulance dispatch, inter-hospital transfers, and medical repatriation when you can’t get to help yourself.
  • Peace of mind for families: Compassionate visits, escorted return of minors, and guaranteed hospital admission.

HIV ASSISTANCE

  • Round-the-clock trauma support: Telephonic counselling and post-traumatic stress care.
  • Specialist consultations: Three sessions with a GP, trauma-trained nurse, or trauma counsellor.
  • HIV testing: Conducted immediately, then again at 6 weeks and 3 months.
  • Preventative treatment: Access to STD-preventative medication.
  • Post-exposure therapy: Anti-retrovirals or 28-day prophylactic treatment.
  • Emergency contraception: Access to the “morning-after pill.”

LEGAL & PERSONAL SUPPORT

  • Your lawyer on speed dial: Free 30-minute consultations and access to standard legal documents when life throws curveballs.
  • Trauma support: Trauma and assault counselling, bereavement and crisis lines, and HIV assistance when it’s most needed.

24/7 ASSISTANCE. NATIONWIDE COVERAGE. ONE SIMPLE CALL.

Life’s emergencies don’t wait for business hours — and neither do we. With our 24/7 Assistance Package, you’ll always have a trusted partner by your side, no matter the situation.

Terms and Conditions apply to Personal and Domestic Insurance